Unfortunately, Google has recently come clean to admit that in the event where the screen of the new Pixel Watch 3 cracks, the company will not be offering any fix. This policy is the third successive smartwatch that Google has labelled ‘replaceable only.
Google’s Pixel Watch 3: A Break Means a Full Replacement, No Repairs Allowed
A spokesperson for Google pointed this out when engaged with Android Authority. Pixel Watch 3, the representative pointed out, is meant to be replaced, just like previous Pixel Watches.
Such a decision has raised eyebrows from the users who consider repairability as an environmentally sustainable approach. Critics have insisted that the absence of repair possibilities presents an implication whereby the world will produce more electronic waste.
Nevertheless Google seems to remain faithful to its model of replacement instead of repairing. It is consistent with previous smartwatch models for which the company did not provide official repair services.
For now, the consumer who needs the Pixel Watch 3 should know that any serious injury that the device incurs will probably call for a total replacement rather than a repair.
Pixel Watch Protection: Weighing the Costs of Durability and Insurance
Pixel Watch might have a reputation for long-lasting, especially in the recent critiques of the prior versions of the watch. However, the screens are still vulnerable to damage and this might lead to some frustrations to the users.
Pixel Watch screen replacement can be availed for up to $49, especially if the device owner has subscribed to the Preferred Care program. This insurance plan provided by Google come with a less expensive repair than if the person undegoing the surgery were to pay out of pocket.
The Preferred Care program, though, includes a price of its own. It is currently available at $89 for coverage for two years in case of accidental damage.
On the other hand, the user can select an option of $4 for 60 months making payment for the headset in installments. This can be a great advantage to those who would wish to be making small and frequent payments rather than big lump sum payments.
All in all, while the Pixel Watch has been lauded for its ruggedness, the Preferred Care program by Google available to Pixel device owners provides that extra layer of insurance in the event of a repair.
Google Offers Limited Replacement Options for Damaged Pixel Watch 3: What You Need to Know
In an email, Google’s Erin Sezyk stated to The Verge that yes, Pixel Watch 3 owners who have a damaged device have some recourse. As stated by Sezyk, to get some possible remedies, the clients can turn to the Google Pixel Watch support service.
The cost remained fixed at $150 to users who never bought the Preferred Care plan at the time that they bought the Pixel Watch 3 or within 30 days of their purchase of the watch. However, it is still possible that Google can help on this in some way.
One such possible solution is the following: a less expensive substitute which Google could offer by post. This option may go some way to relieve the pressure on those without a protection plan.
There is another variant of on the fly compilation which is self repair; it would be a relevant option for computer literate users. Though, this could be a bit dangerous if not done and approached well with the necessary tools and knowledge.
Therefore, Pixel Watch 3 owners who had their device damaged should contact Google’s customer support center to be directed on the course of action depending on the circumstances.
