A majority of WhatsApp users have complained about the new ChatGPT implementation with some even describing it as ‘old fashion’ after experiencing problems when posing certain queries. Some users said that they felt they could not get the right answers from the AI tool; and therefore ended up frustrated. This comes after OpenAI opened the service for use with the public, whereby users can directly message ChatGPT on WhatsApp using a dedicated WhatsApp line with the number +13018224478.
Criticism of ChatGPT's WhatsApp Integration
However, there are negative responses to the integration since it is easily observable. Some of the users of the tool disagree with the results provided by the tool to the extent that the knowledge base used by the tool is outdated. Multiple users noted that all the knowledge ChatGPT provides seems to be outdated, which became clear after learning that the provided data was updated in January 2022.
It also points to a variation between the capabilities that users believe the tool can deliver and what it can actually offer. Others expected an even more improved chatbot like what OpenAI gave in ChatGPT, primarily because WhatsApp is used majorly for both personal and business-related conversation. The issue is that the tool collects a limited data scope; for that reason, it cannot reflect recent events or new developments, which is a crucial disadvantage for the majority of users.
OpenAI, though, said that integration is to address a problem of always having to provide access to high-speed data, which can be expensive to some users. The company also noted that the WhatsApp version should be as cheap to engage with while being as widely available as possible.
However, the main problem raised by many of the users is that they feel the limitation of the feature set provided; for a more updated experience, they also preferred using ChatGPT officially instead of the integration with a WA group. Nevertheless, to date, OpenAI has been steadily evolving new additional functionalities, hinting at future software updates.
ChatGPT's Limited Data Update Sparks Criticism
This is true because OpenAI has lately been marketing ChatGPT’s utility across sectors, including writing, idea generation, suggestions, or as a conversational piece for covering news, interests, or facts. These capabilities make the tool suitable for many ordinary and normal users who desire a helping hand in accomplishing various tasks in computer and creative projects.
Nonetheless, some users raised eyebrows after they discovered that the data source that ChatGPT on WhatsApp relies upon is from 3/2022 at the latest, 1/2022. This is disadvantageous as the tool is not able to consider anything that has happened or has been developed after the date that it was designed to use, making response to current issues less relevant.
These issues have been a result of the outdated data that has raised the heartbeat of the people in search of the most current data or recent news. Applications revealed that people cannot talk about recent events or trends, which greatly limits the use of the app, especially for those people who use the tool and expect relevant recommendations or conversations.
However, there are some issues with the prompt that OpenAI pointed out when presenting ChatGPT, and they still recommend people try the model for various tasks. But the company tries to assure the users that the tool is still valuable for overall use, for creativity, and for any question that is not urgent and requires constant updates to meet user’s expectations.
As a result of the work done, some users have advised that for the people who are in search of the recent and latest information, the option of using the main ChatGPT platform or any other AI-based tools would be considerably more effective. Some of these issues may have been fixed in one of the recent updates of OpenAI’s work in progress for this service.
Users Criticize ChatGPT's Outdated Model on WhatsApp
A group of users on platform X stated that while there is an integration of ChatGPT to WhatsApp, the one being used is three years old. This has unbalanced the model of knowledge, making it impossible for the AI to offer more recent information or events or trends. For instance, one of the users said that using ChatGPT on WhatsApp is expired and only useful until January 2022.
This has resulted in users’ dissatisfaction that they never got what they hoped for from the current advances in AI. Thus people have recommended that for users in this case, where one is looking for the latest information, one should use the main ChatGPT for an enhanced and updated program. The WhatsApp version is not as good for more current questions or topics because the information is not as current.
These issues are yet to be met by OpenAI; however, the firm has noted that the integration with WhatsApp seeks to provide a cheaper method through which users can interact with AI. However, due to the small amount of updated data, the response and result of this tool are not completely informative and up to date for current events or recent emergent changes.
However, it is critical to realize that the problems are arising due to the integration of WhatsApp only. In the absence of this issue, ChatGPT is open to use in multiple contexts. This is not all that OpenAI is busy with at the moment: At the moment it is also developing a service that will enable American users to dial 0800 CHATGPT to get answers to their questions. Although this service is currently limited to just 15 minutes of use per month, it provides an additional means by which users can activate artificial intelligence support.
Overall, there are some issues with the integration of WhatsApp with OpenAI, but an overall strategy opens access to ChatGPT and works for its improvement. However, those persons who are in quest of the most effective and recent means to obtain the information are still referred to the other options or better await further improvements in the given service of WhatsApp.
